Terms of Service

1 Overview & Acceptance of Terms

This website (parts.supercooluae.com) is owned and operated by Super Cool Air Conditioning Trading LLC (referred to herein as “Super Cool”, “we”, “us”, or “our”). Throughout the site, the terms “you”, “your”, and “customer” refer to any individual, technician, contractor, or business entity accessing our platform or purchasing products from us.

By browsing, requesting a quotation, creating an account, or placing an order on our platform, you explicitly agree to be bound by these Terms of Service, along with our Privacy Policy and Return & Refund Policy. If you do not agree to all terms and conditions set forth herein, you may not access the website or procure goods through our services.

2 Technical Products & Professional Installation

Super Cool specializes in commercial and residential air-conditioning replacement parts, compressors, motors, refrigerant gases, copper pipes, and HVAC servicing tools. Due to the high electrical voltages, pressurized gases, and thermodynamic complexity of HVAC systems, the following conditions strictly apply:

• Certified Installation Required: All spare parts, compressors, fan motors, control boards, and electrical components must be installed, configured, and tested by licensed, qualified HVAC/R technicians who adhere to UAE local safety codes and original manufacturer engineering guidelines.
• Pre-Purchase Verification: It is the buyer’s sole responsibility to ensure that the replacement part matches the exact electrical, mechanical, and chemical specifications of the target system (voltage, frequency, phase, BTU rating, refrigerant gas type, and physical mounting dimensions).
• Technical Data Disclaimer: Product images, schematics, cross-reference tables, and specifications on this website are provided for informational and reference purposes. Minor design variations by manufacturers that do not affect part function do not constitute non-conformity.

3 Pricing, Quotations & UAE Value Added Tax (VAT)

All prices displayed on parts.supercooluae.com are denominated in United Arab Emirates Dirham (AED).

• UAE VAT Compliance: In accordance with UAE Federal Tax Authority (FTA) laws, standard 5% VAT is applied to all taxable supplies. Official Tax Invoices indicating our Tax Registration Number (TRN) will be issued for all fulfilled orders.
• Price Adjustments: Prices for commodities (such as copper tubing and refrigerant gases) and imported equipment fluctuate based on global supply chains and exchange rates. Super Cool reserves the right to modify prices without prior notice.
• Quotation Validity: Formal quotations issued by our sales desk remain valid for the period stated on the quotation document (typically 7 to 14 days), subject to unsold stock.
• Pricing Errors: In the rare event of a typographical or technical system error in listed prices, we reserve the right to cancel or adjust orders placed at the erroneous price, offering the customer the option to proceed at the correct price or receive a full refund.

4 Order Processing & Payment Terms

Order placement via our online store, phone, or WhatsApp constitutes an offer to purchase. An order is confirmed only when payment is cleared, an official invoice is generated, and stock reservation is completed.

We accept the following payment options across our digital and physical channels:

• Online credit/debit cards (Visa, Mastercard) via encrypted UAE-licensed payment gateways.
• Corporate bank transfers (EFT) to our designated UAE corporate bank account.
• Cash, card, or company cheque at our physical trade counters (subject to clearance).
• Cash on Delivery (COD) for eligible standard stock deliveries within select UAE metropolitan areas.

5 UAE Delivery & Branch Pickup

We supply and deliver across all seven Emirates (Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain, and Fujairah).

• Fulfillment Timelines: Standard in-stock items ordered before 12:00 PM are typically dispatched for same-day or next-business-day delivery within Dubai and Sharjah. Other Emirates are serviced within 1 to 3 business days.
• Heavy Equipment & Hazmat: Bulky shipments (such as palletized commercial compressors or refrigerant gas cylinders) require specialized transportation compliant with civil defense and road transport regulations. Offloading facilities at the delivery destination must be arranged by the client.
• Branch Pickup: Orders selected for self-pickup can be collected at our designated branches (Al Quoz Dubai, Deira, Ajman, or Abu Dhabi) upon receipt of an official “Ready for Collection” confirmation.

6 Inspection Upon Delivery & Shortage Claims

The customer or designated site receiver must physically count the packages and inspect all items upon receipt from our delivery personnel.

• Any outer carton damage, puncture, seal tampering, or missing boxes must be noted directly on the delivery acknowledgment note before signing.
• Discrepancies or transit defects must be formally reported within 24 hours of delivery with photographic evidence sent to sales@supercooluae.com.
• Once goods have been accepted, signed for without exception, and the 24-hour window has elapsed, the delivery is deemed complete and correct.

7 Warranty Terms & Manufacturer Limits

All brand-name replacement parts (including compressors from Copeland, Danfoss, Bristol, Tecumseh, GMCC, LG, Panasonic, and Sanyo) carry the standard manufacturer warranty against inherent manufacturing defects, subject to the following exclusions:

Warranty claims require a formal diagnostic report from an authorized technician and return of the failed part to the manufacturer’s testing facility for technical inspection.

8 Intellectual Property & Prohibited Uses

All content on parts.supercooluae.com—including product text, high-resolution photographs, brand showcases, logos, custom widgets, graphics, and code—is the property of Super Cool Air Conditioning Trading LLC or its brand partners and is protected by UAE copyright and intellectual property legislation.

You may not copy, scrape, distribute, reproduce, reverse-engineer, or commercially exploit any material from this site without our explicit prior written authorization.

9 Limitation of Liability

To the maximum extent permitted by UAE law, Super Cool Air Conditioning Trading LLC, its directors, employees, and affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from:

• Facility downtime, lost profits, perishable goods spoilage, or commercial business interruptions caused by equipment failure.
• Improper installation, incorrect diagnostic assessment, or handling errors by third-party contractors or technicians.
• Delays in transit or delivery resulting from customs clearance, hazardous materials inspections, or force majeure events.

In all circumstances, our maximum aggregate liability shall be limited strictly to the net invoice value paid by the customer for the specific product in dispute.

10 Governing Law & Contact Information

These Terms of Service and any contractual agreements entered into with Super Cool Air Conditioning Trading LLC shall be governed by, construed, and enforced in accordance with the laws of the Emirate of Dubai and the applicable Federal Laws of the United Arab Emirates. Any disputes shall be submitted to the exclusive jurisdiction of the competent courts of Dubai.