Privacy Policy

1 Information We Collect

When you browse our catalog, request a quote, make an inquiry via WhatsApp, or place an order for HVAC spare parts, we may collect the following categories of information:

• Contact Information: Full name, company name, trade license name, billing address, site delivery address in the UAE, phone/mobile number, WhatsApp contact number, and email address.
• Commercial & Transaction Data: Records of spare parts requested, quotation history, tax invoices, purchase order numbers, payment confirmations, and delivery receipts.
• Technical Inquiry Data: Equipment nameplate photos, part numbers, compressor model codes, and specifications shared with our technical team for compatibility matching.
• Technical & Browsing Data: IP address, browser type, device identifiers, operating system, and interaction data collected automatically via essential cookies.

2 How We Use Your Information

We process personal and corporate data strictly for legitimate commercial and operational purposes, including:

• Order Fulfillment: Preparing quotations, processing payments, arranging warehouse dispatch, and coordinating delivery across the UAE.
• Customer & Technical Support: Responding to compatibility inquiries, providing equipment schematics, and processing warranty or RMA requests.
• Statutory Tax Compliance: Generating and maintaining official Tax Invoices in accordance with UAE Federal Tax Authority (FTA) regulations.
• Operational Communications: Sending order confirmations, dispatch tracking notifications, and essential security or policy updates.
• Service Optimization: Enhancing catalog search speed, navigation flow, and mobile user experience.

3 Data Sharing & Third-Party Service Providers

We do not sell, rent, or trade your personal information to third parties. We disclose data only to trusted service partners strictly necessary to conduct business operations:

• Logistics & Freight Partners: Delivery couriers and transport drivers who require your delivery address, site contact person, and phone number to deliver heavy HVAC equipment and spare parts.
• Payment Processors: Licensed UAE financial institutions and encrypted payment gateways for secure transaction authorization.
• Government & Legal Authorities: Where disclosure is required by UAE law, judicial subpoenas, or official FTA tax audit proceedings.

4 Cookies & Web Technologies

Our website utilizes standard cookies and session tokens to ensure essential site functionality, including:

• Maintaining active shopping cart items during your browsing session.
• Remembering preferred currency and regional viewing preferences.
• Anonymous performance metrics to monitor server uptime and page load speeds.

You can adjust your web browser settings to decline non-essential cookies; however, some site features (such as live cart updates and search suggestions) may be impacted.

5 Data Security & Infrastructure Protection

We implement rigorous technical and organizational safeguards to protect customer data against unauthorized access, loss, alteration, or disclosure. All web traffic between your browser and our servers is secured using modern SSL/TLS (HTTPS) encryption.

6 Retention of Records

We retain transaction, quotation, and customer account data for as long as required to fulfill the purposes outlined in this policy, comply with contractual obligations, resolve disputes, and satisfy statutory record-keeping mandates under UAE Commercial Companies Law and FTA tax regulations (minimum of five years for tax documentation).

7 Your Privacy Rights

Subject to applicable UAE laws, you have the right to:

• Request confirmation of the personal information we maintain concerning your account.
• Request correction of inaccurate or outdated contact details or delivery addresses.
• Opt out of marketing communications at any time by contacting our support team or clicking the unsubscribe link in our correspondence.
• Request the deletion of non-statutory account data, provided no active orders, pending disputes, or tax retention requirements exist.

8 Contact Our Privacy Desk

For questions or requests regarding your personal information, please contact our data administration desk: